If you are not totally delighted with our service

Please send us an email with details

• Your name and/or that of the principle passenger
• Journey Date and Time
• Journey details – pick up and drop off locations
• Explanation of the complaint

We will acknowledge receipt of your complaint within 24hrs

• One of the partners of the business will seek to remedy the issue immediately
• If the issue cannot be solved immediately, we will let you know what we require more time

We will aim to provide a full response within 10 days

• If your complaint is upheld, we will offer an explanation and apology. We will also take actions to solve the original cause of the problem.
• If we do not agree with your complaint, we will offer an explanation.

If you are not satisfied with our conclusion, you may take up the matter with our licensing authority – their contact details can be found here: Sedgemoor Vehicle Licensing