If you are not totally delighted with our service
Please send us an email with details
- Your name and/or that of the principle passenger
- Journey Date and Time
- Journey details – pick up and drop off locations
- Explanation of the complaint
We will acknowledge receipt of your complaint within 24hrs
- One of the partners of the business will seek to remedy the issue immediately
- If the issue cannot be solved immediately, we will let you know what we require more time
We will aim to provide a full response within 10 days
- If your complaint is upheld, we will offer an explanation and apology. We will also take actions to solve the original cause of the problem.
- If we do not agree with your complaint, we will offer an explanation.
If you are not satisfied with our conclusion, you may take up the matter with our licensing authority – their contact details can be found here: Sedgemoor Vehicle Licensing